Support Desk
Customer support for small online shops that learns how you reply.
Support Desk reads the customer emails sent to your shop, sorts them by what they need, and suggests a reply in your voice. You approve or edit each reply. When you have approved the same kind of reply enough times, you can let Support Desk handle that kind on its own. Refunds and upset customers always come to you.
- Urgent emails come to the top: cancellations, angry customers, chargeback risks.
- Similar emails are grouped, so one approval can answer many.
- Address changes and cancellations are checked against your Shopify store first.
- Nothing is sent to a customer without your approval.
Support Desk is in a private pilot with a small number of shops. To ask about it, write to info@kendamasenses.nl.